Information We Collect

When you place a Cash On Delivery order or join our newsletter, we may collect your name, delivery address, phone number, email address, order details, and communication preferences.

How We Use Information

We use this information to confirm and fulfil orders, arrange deliveries, provide courier updates, process returns or replacements, respond to requests, and send updates or offers you have chosen to receive.

Order Information

Your order details may include the products selected, quantity, delivery information, and order status. We use these details only as reasonably necessary to complete and support your purchase.

Data Protection

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. Access to customer information is limited to people who need it for legitimate business purposes.

Cash On Delivery

Orders are fulfilled using Cash On Delivery. We do not collect or store credit card, debit card, banking, or other online payment details through the website.

Third Party Services

We may share necessary information with trusted delivery partners and service providers when required to complete an order, deliver a package, process a return, or provide essential website services.

Cookies & Device Information

The website may use cookies or similar technologies to remember preferences, understand website usage, maintain essential functionality, and improve the shopping experience.

Newsletter & Communications

If you subscribe to receive updates, we may use your provided information to send newsletters, product updates, or promotional messages. You may unsubscribe from marketing communications at any time.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, maintain business records, meet applicable requirements, resolve disputes, and provide requested services.

Your Choices

You may request that inaccurate personal information be corrected or ask about the information associated with your orders or subscriptions, subject to applicable requirements and reasonable verification.

Policy Updates

This privacy policy may be updated from time to time to reflect changes in our services, practices, or applicable requirements. Any revised version will be made available on this website.

Acceptance of Terms

By browsing this website, placing an order, or using its services, you agree to follow these terms and conditions. If you do not agree, please discontinue use of the website.

Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, availability, and pricing. Product appearance may vary slightly from displayed images, and information may change without notice.

Prices & Availability

Prices are displayed in USD unless otherwise stated. Products, promotional offers, quantities, and availability may change at any time without prior notice.

Orders & Confirmation

Submitting an order does not guarantee acceptance. Orders may be reviewed, limited, cancelled, or declined when products are unavailable, information is incomplete, or an order cannot reasonably be fulfilled.

Cash On Delivery

All orders are completed through Cash On Delivery. Payment is collected when the order is delivered. Customers should keep the required amount ready and provide accurate delivery information.

Shipping & Delivery

Orders are generally prepared for dispatch within 24 hours. Estimated delivery times may vary depending on location, courier operations, weather, holidays, or other circumstances beyond reasonable control.

Delivery Information

Customers are responsible for providing complete and accurate delivery details and being available to receive the order. Additional delivery attempts may be subject to courier availability.

Returns & Replacements

Eligible products may be returned or replaced in accordance with the applicable return policy. Items must generally be unused and returned in their original condition and packaging.

Prohibited Use

The website must not be used for unlawful activities, fraudulent orders, unauthorized access, abuse of services, or any activity that may interfere with the security or normal operation of the website.

Intellectual Property

Website content, including text, graphics, images, logos, layouts, and other materials, may be protected by applicable intellectual property laws and may not be reproduced or used without appropriate permission.

Limitation of Liability

To the extent permitted by applicable law, liability relating to a purchase is limited to the purchase price of the item or order giving rise to the claim.

Changes to These Terms

These terms may be updated from time to time to reflect changes in products, services, policies, or applicable requirements. Continued use of the website after an update constitutes acceptance of the revised terms.

Eligibility

Eligible items may be returned within 14 days of delivery. Products should generally be unused, unopened where applicable, and returned in their original condition with packaging and included accessories.

Damaged or Incorrect Items

If an item arrives damaged, defective, incomplete, or different from what was ordered, please report the issue as soon as possible so the return or replacement can be reviewed.

Return Process

Return requests must be submitted within 14 days of delivery. Once approved, return instructions will be provided and the item may be collected or returned according to the applicable process.

Condition of Returned Items

Returned products should be in resalable condition unless the return is due to damage, defect, or an incorrect item. Original packaging, labels, accessories, and other included materials should be provided when applicable.

Non-Returnable Items

Certain products may not qualify for return, including opened personal-care or hygiene products, perishable food items, digital products, and items that cannot reasonably be resold for safety or quality reasons.

Inspection

Returned items may be inspected before a return, replacement, or refund is approved. Items that do not meet the applicable return conditions may be declined.

Refunds for COD Orders

For approved returns on Cash On Delivery orders, the applicable refund method and required information will be communicated during the return process. Refund timing may vary depending on the circumstances.

Replacement

Where available, an eligible damaged, defective, or incorrect item may be replaced instead of refunded. Replacement availability depends on product stock and applicable return conditions.

Return Shipping

Return collection or shipping arrangements may depend on the reason for the return and the product involved. Instructions provided during the return process should be followed carefully.

Policy Updates

This return policy may be updated from time to time to reflect changes in products, services, or applicable requirements. The policy available on the website at the time of the request will generally apply.